Refund policy
Return / Refund Policy
Purely Elevated Paws™ stands behind the quality of our products. Please review this policy before making a purchase.
Return Eligibility
Unopened products may be returned within 30 days of delivery.
Opened products are not returnable unless the item arrived damaged, defective, or incorrect.
To request a return, customers must contact us before sending any product back.
Email: info@purelyelevatedpaws.com
How to Request a Return
To request a return, email info@purelyelevatedpaws.com with:
• Your name
• Order number
• Product name
• Reason for the return request
• Photos, if the item arrived damaged, defective, or incorrect
We will review your request and provide return instructions if the item is eligible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect item, damaged item, or defective item.
Shipping costs may be non-refundable unless the issue was our error.
Refunds
Once an eligible returned item is received and reviewed, we will notify you regarding approval or rejection of the refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at info@purelyelevatedpaws.com as soon as possible. Please include your order number and photos of the product and packaging.
Non-Returnable Items
The following items are not returnable:
• Opened products, unless damaged, defective, or incorrect
• Products returned without prior authorization
• Products returned after 30 days from delivery
• Products not purchased directly from purelyelevatedpaws.com
Billing Descriptor
Purchases will appear on your credit card statement as PURELY ELEVATED PAWS.
Contact
For return or refund questions, contact:
Purely Elevated Paws LLC
Email: info@purelyelevatedpaws.com
Phone: 510-334-2470
1831 Solano Ave #8553
Berkeley, CA 94707
United States