Shipping policy
Shipping Policy
Thank you for shopping with Purely Elevated Paws™. This Shipping Policy explains how orders are processed and shipped from purelyelevatedpaws.com.
Order Processing
Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.
Processing times may vary during product launches, high-volume periods, weather events, carrier delays, or circumstances outside our control.
Shipping Locations
Purely Elevated Paws™ is currently launching online shipping in California only while we complete our state-by-state hemp pet product compliance review.
Orders shipping to unsupported states, territories, or international destinations cannot be completed at checkout.
Additional eligible states may be added as our review is completed. If you are outside California, please contact us directly about product availability and authorized retail options near you.
We reserve the right to decline or cancel orders where shipping is unavailable, restricted, or otherwise not supported.
Shipping Rates
Shipping rates, available shipping methods, and estimated delivery times are displayed at checkout when available.
Shipping timelines are estimates and are not guaranteed.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier. Purely Elevated Paws LLC is not responsible for carrier delays, missed delivery attempts, weather delays, or delays caused by incorrect shipping information.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.
Lost or Damaged Packages
If your package arrives damaged or appears to be missing, contact us at info@purelyelevatedpaws.com as soon as possible. Please include your order number, shipping information, and photos if the package arrived damaged.
Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Billing Descriptor
Purchases will appear on your credit card statement as PURELY ELEVATED PAWS.
Contact
For shipping questions, contact:
Purely Elevated Paws LLC
Email: info@purelyelevatedpaws.com
Phone: 510-334-2470
1831 Solano Ave #8553
Berkeley, CA 94707
United States